Privacy Policy

  • Privacy Policy

The Travel Gateway Ltd is committed to protecting the privacy of its customers. This Privacy Policy applies to all the domains that are wholly managed by The Travel Gateway Ltd including www.aferry.co.uk and all AFerry trademark sites www.aholiday.co.uk / www.aflight.to. The Travel Gateway Ltd will only use the information collected lawfully (in accordance with the Data Protection Act 1998). The Travel Gateway Ltd also comply with the Electronic Commerce (EC Directive)Regulations 2002 (SI 2002 No.2013)

The Travel Gateway Ltd requires you to submit personal details including names, addresses, passport numbers and payment details to successfully make a travel booking. Your credit/debit card detail only stay on our system for the duration of the booking process and is encrypted using Thawte technology. Your details are maintained on our database to enable us to amend, cancel or update your relevant booking. The Travel Gateway Ltd does not divulge your personal information to any third party except in the following circumstances:

  • In order to provide certain travel services we are required to send minimal details, such as your name (along with the names of other party members), to our suppliers to formally record your booking. We do not pass them any other personal details;
  • if required to do so by law or by any organisation with appropriate authority;
  • to any financial institution with whom we hold an account for the purpose of verifying credit status and / or validating financial transactions;

The Travel Gateway Ltd does not use your details for direct marketing purposes; however we do offer customers the opportunity to sign up to our monthly newsletters which can be found at www.aferry.co.uk.

By completing a booking with The Travel Gateway Ltd, you agree to receive an email shortly after the completion of your journey, asking you to review your trip. This review can be completed anonymously. By completing a review you agree that your review can be uploaded onto the relevant areas of the website for the purpose of informing other users. We reserve the right to adjust, reject, remove or use the reviews in any way that we see fit at our sole discretion. The review request should be regarded as a survey only and does not include any further commercial offers, invitations or incentives.

The Travel Gateway Ltd incorporates Thawte encryption technology on all its websites to ensure your information is kept private. A Thawte SSL Certificate provides validation that our domain is registered and that we hold a valid certificate and also encrypts your information within a secure environment which is impossible to crack meaning you can book in real-time simply and securely.

The Travel Gateway Ltd uses Cookies to track your use of the website and provides us with valuable information for us to help improve your online experience and improve services. This data is non-personally identifiable and is used for internal statistics analysis and to create specific or tailor-made offers or advertisements.

The Travel Gateway Ltd reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation. If you have any enquiries about The Travel Gateway Ltd data protection and privacy policy or practices or you would like obtain details of the personal information we may hold about you. Please write to: 2Morrow Court, Sutton Courtenay, OX14 4FH, Oxfordshire, England.

All web sites owned by The Travel Gateway Ltd and its content is the copyright of The Travel Gateway Ltd. c 2012 All Rights Reserved.

Cookie policy

When you visit AFerry, you will automatically receive one or more cookies. The primary purpose of the cookies we use is to optimise your user experience when visiting our website. In addition, we also use third party cookies for statistics and to analyse user behaviour. This policy explains the types of cookies we use, why we use them and how you can block or remove them.

What are cookies?

A cookie is a small file downloaded to a device when the user accesses certain websites. These cookies are then sent back to the website on each subsequent visit. This is useful because it allows a website to recognise the user's browser or device. You can find out more about cookies at www.aboutcookies.org.

Blocking and removing cookies

Your web browser may give you the ability to block or delete cookies if you wish to do so. Please use the "Help" menu in your browser for further information. Please not that blocking all cookies will prevent you from having the optimal experience on many websites, including our own. Therefore, we recommend that you allow the use of cookies when using our websites.

How we use cookies

Cookies on our websites may be set by us, by third parties under contract with us, or by independent third parties such as Twitter, Facebook and YouTube.

Our website uses both session and persistant cookies. Session cookies remember information as you navigate through the site and allows the sorting and filtering of our price comparison search results. These cookies are removed when you end your session. Peristant cookies enable our website to recognise you when you make return visits, and remain stored on your device until they are either deleted, or until they reach a specified expiry date.

Below, we have set out the various types of cookies we use, why we use them, and includes information you can use to control or find out more about the cookies used on our website.

Cookie Type

Why we use it and additional information

Cookie Type

Essential

Why we use it and additional information

Essential cookies, as their name suggests, are vital to the proper functioning of the website. They enable us to remember your selections between pages, such as routes, dates and the number of travellers, without you ever having to re-enter it.

Cookie Type

Performance/User Experience

Why we use it and additional information

We use cookies to make sure our website performs as it needs to, and to make sure the correct search results are being delivered in accordance with your selections. We also use cookies to heighten your experience by recognising whether you are a first time visitor and remembering your preferences (such as language or currency type) and previous searches.

Cookie Type

Optimisation

Why we use it and additional information

Optimisation cookies allow us to see and track anonymous use data such as click trends, so we can be certain the site offers you a consistently smooth, functional and pleasant experience.

We use third party service providers to assist us with optimisation, such as Google Analytics. For information on these cookies, please follow this link.

Cookie Type

Advertising

Why we use it and additional information

Advertising cookies can be used by us to interact with you once you have left our website, to help you find the ferry or train that's right for you. We collect data related to your browser activity including the number of pages viewed, routes selected and searches made.

We work with Criteo, a third party service to tailor advertisements for you once you have left our website. For more information, please read their privacy policy.

Cookie Type

Analytics

Why we use it and additional information

We also use cookies to monitor and understand more about how our websites and services are used and accessed, which in turn lets us optimise the user experience and build a website that suits the needs of our users and drive the direction of our business. We use Google Analytics who store cookies on your device to generate anonymous reports and statistics.

Google stores this information in accordance with their privacy policy.

Further information

If you have any questions regarding this policy or would like more information about the cookies used on our websites, please contact us

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