The actual ferry journey was great but it was quite confusing arriving at Sassnitz train station and finding no information about how to get to terminal and even more confusing to arrive at Sassnitz terminal ( BY TAXI)and find no guidance there - luckily we spotted people walking up car ferry ramp and dashed for that.

Retun journey on ferry also very good but again getting from ferry terminal to Sassnitz station caused us great anxiety. No taxis and when I phoned number and ordered none turned up. First bus was at 12.30 - too late for our connection. A letter about other bus over 1km away was hidden away and would have been useless anyway as some of us couldn't walk that far and by the time we found it was too late anyway.

It would be really simple and helpful to link bus times with ferry times and put up a poster at train station and ferry port about it.

The check in facilities at Sassnitz are pretty awful. Although there is a cafe it was not open and the toilets were not open in the check in terminal either which meant using a portakabin outside of the terminal, but with no directions at all. This is the worst set of arrangements I have come across for a ferry terminal. The ferry crossing was good but there was not an announcement in English for English travellers about where to go to disembark. Consequently we and others went to the wrong place with heavy bags which had to be carried further as a consequence.