The staff were helpful and friendly, barman especially. Boat ageing, facilities tired and worn, berths old, dirty and broken. Shower/bath dirty and old. Cigarette stains. Route OK but choose a different operator. Cars out on open deck.

When the ferry was delayed approx 15min we've been told it will be about 1h late, then the customer service/information desk of Seaways closed theis curtain, and switched off the light just to they don't have to deal with unsatisfied clients. The ferry was delayed about 4 hours and we have to wait without any information - it was realy frustrating.
Mould in the shower-room, overal poor organisation. Closed drink bar.

The ferry was delayed and we suppose to arrive in Bari italia at 7 am but in reality we arrived at 14.00. It was the worst journey ever with ferry. 7 hours late. The pillows were Discusting like yellow they looked they haven't being cleaned for years.

I would like to express my deep regret of choosing this company to travel between the mentioned ports. The problems started with the check in procedures when the office opened only at 0800 when all the others were open since almost 0700 in the morning. Taking into account the passengers' number, it would be a good policy to open with sufficient time to perform a check of the system and other equipment available within the office to avoid last minute problems. (my check-in took approx. one hour). After getting on board and departure from Bari, a big noise was heard after 10 minutes and the boat inclined for one of the sides. However, no communication was released by the crew regarding this incident. I noticed that the boat slowed down its march but i thought that some problem have occured with the engine and in the meantime would be fixed. However, the trip continued for 16 hours instead of the predicted 08 hours and no information was released by the crew through the available system on board in order to inform the passengers. You could see people sleeping all over, toillete without paper, dirty and the higienic conditions all over the boat barely supported by adults imagine by children. After a long trip of 16 hours it was my interpretation that the crew realized the problem after the departure but prefered to continue avoiding either to change to another boat or reimburse eventually the passengers. This in my point of view was intentional and not a good company policy beside the behavior of the boat crew not informing the passengers about the developments, namely the encountered problems and what we should expect, in this case a trip of 16 hours instead of the planned 08. I do not want to write more and loose more time with this comment but my advice check your policies in case of problems with the boat and the appropriate release of information to the concerned.

First and foremost, the boat arrived at its destination three hours late. This is an unacceptable delay for a scheduled journey of only eight hours. Moreover, there was little to no explanation to passengers during or after the trip as to how much we woud be delayed or why we were so.
Second, the area where we were trying to sleep was incredibly noisy. While this was mainly due to passengers, there was no attempt to ask them to be quiet, despite shouting across the room at 3 and 4am while others were tryig to sleep.
Third, smoking was permitted almost everywhere on the boat, which is particularly frustrating when you are trying to sleep.
Overall, I would choose another carrier next time.