We recently visited England to visit our family. We were offered and accepted in both directions travel one hour earlier than our booking at no extra charge. Checking in was quick and simple. The trains were on time. What more can one ask?

Having got up extremely early to be on time the check in and immigration queues were enormous. Granted it's a holiday period but thought needs to be given on how to improve the flow. We waited over an hour to get to the boarding lanes for what normally takes less than five minutes.

When we arrived we were 2 hours early for our train but the terminal was busting at the seams on the check in side. We checked in the dog which was very efficient and then it took us nearly 1 1/2 hours to get through the reserved ticket lane and customs - when we got to the actual terminal it was nearly empty thank goodness - just time to go to the loo and we had to get on our train. The Calais end of the tunnel is not nearly as clear or efficient as the UK end. You do need to leave time especially if you have an animal or if the weather is bad and Ferries have been cancelled, which was what had happened to us. Eurotunnel is beginning to look very tired but the whole thing worked for us this time so no real complaints. I was glad I had booked with aferry as it was cheaper but one small thing to note is to use the Eurotunnel booking reference at the self check in as the credit card option does not work.

Me and my husband always use the Euro Tunnel to go to Germany to visit family and to go to Albania via Calais when driving. I must say we have never had a problem with Euro Tunnel. The check in is easy and we have been an hour early before and got straight on the train as well as being 30 minutes late because of the weather and gone straight onto the train as well. I find it very well set up and not at all confussing. The staff have always been helpful. I can't comment on the food as we drive we never have the food. It is about 30 minutes and sometimes feels like by the time I get my book out we are there. I like the Euro Tunnel, I think it is a great time saver and value for money.

The Eurotunnel computer at check in and reality are a bit far apart...the computer said I was late and could only leave at 10.20....in reality I boarded my scheduled train at 8.20 (I arrived at 8.00) that was half empty....overall it worked just great.