| Q. |
I am trying to book with different numbers of passengers on the outbound and return journeys. How can I do this? |
| A. |
We are not currently able to offer the facility to make one booking with different numbers of passengers on the outbound and return legs of the journey. However, this can be done as 2 separate bookings. For example, if you wish to make a booking with 2 people travelling outbound and one person returning, you can book as follows:
1. First booking for 1 person return
2. Second booking for 1 person single
OR
1. First booking for 2 people outbound only
2. Second booking for return leg for one person.
If you need further assistance in making your booking, please call us on: 0844 576 5503.
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| Q. |
Should the driver be included in the total number of passengers? |
| A. |
Yes, please enter the total number of people travelling including the driver. The drop-down box for passengers refers to the total number of passengers in your party. |
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| Q. |
When I select a month I cannot see any dates or times. What does this mean? |
| A. |
If there are no dates showing on the month you have selected or there is no time showing on the date you have selected, then this means that there are currently no timetables available online for that selection. Please select alternative dates to proceed with the booking. We make every effort to update the schedules online as soon as the timetables are available to us. |
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| Q. |
Can I book an open return? |
| A. |
No, unfortunately it is not possible to book open return tickets with AFerry. |
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| Q. |
I would like to make a booking without a vehicle. How can I do this? |
| A. |
To make a foot passenger booking, please select 'Foot passenger' from the Vehicle dropdown at stage 2 of the booking process. Please note some routes do not permit foot passengers. If you wish to travel as a foot passenger but the option to select foot passenger in the vehicle drop-down menu does not appear, this means that the route you have selected does not accept foot passengers. Please do NOT make a booking for a vehicle if you intend to travel as a foot passenger, as we may not be able to refund the booking. |
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| Q. |
Is it cheaper for me to book online or over the telephone? |
| A. |
We charge a non-refundable service fee for bookings made by telephone, which you can save by completing your booking online. To contact us for assistance in making your booking, please call us on 0844 576 5503. |
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| Q. |
How can I get the cheapest price? |
| A. |
Our cheapest prices are all available online; the prices quoted online are our lowest fares for the route/date/time combination that you have selected.
Most fares are demand driven, so we advise you to book early and avoid peak sailings if possible.
If you are flexible with the routes and dates that you can travel, you can use our “Compare Price” facility to find the lowest fares. |
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| Q. |
When I use the compare price facility, one of the prices shown appears in red, what does this mean? |
| A. |
The quote that appears in "red" is the closest match to the dates and timings you have selected in the drop down of the compare price booking engine. This quote is in red only to highlight this fact. |
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| Q. |
How do I book a bicycle? |
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Please select “Bicycle” from the vehicle drop down menu and proceed with the booking. Please note a separate booking will need to be made for each bicycle. If “Bicycle” does not appear in the vehicle drop-down menu it is because that option is not available for that route.
Unfortunately, we do not offer the option to book a bicycle through our Compare Price facility; please use the ‘Book by Route’ facility to obtain a quote and book. |
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| Q. |
The price I am quoted now is more expensive than when I last looked. Why is this? |
| A. |
The prices you see online are only valid at the time of the quote. As many ferry operators use a demand-driven pricing structure, the price may change according to availability. Therefore, we advise booking early to obtain the cheapest prices. |
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| Q. |
Are all taxes and fuel surcharges included in the price I have been quoted? |
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In most cases, all taxes and fuel surcharges are included in the price quoted. However, in a few cases, the ferry operator may apply these charges upon arrival at the port. If this is the case, you will be informed of this at the quote stage of the booking process. |
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| Q. |
How do I know which ferry operator I have booked with? |
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Once you have made your booking, you will receive your on-screen and email booking confirmation. The email confirmation includes the ferry operating company, your booking reference number, check-in time and other essential information. Also, if you look at the terms and conditions for your quotation/booking you will see the operator you have chosen for your routes. |
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| Q. |
If I make a booking online, will I receive any tickets? |
| A. |
In most cases you will not receive tickets if you make your booking through us. When your booking as been completed, you will receive an on screen BOOKING REFERENCE NUMBER which will at the same time be confirmed by email. Unless given specific instructions on your booking confirmation, we recommend that you print a copy of your email booking confirmation and present a copy of it, together with photo ID, at the check-in point, and you will be issued with your travel documents.
In some cases you will be advised to print one or more copies of your email booking confirmation as this is your ticket.
If you book any crossing operated by SNCM, we will send you travel documents by email, normally within 2 working days of booking. These documents must be printed out and presented at check-in, in order for you to be allowed to travel on your booking.
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| Q. |
How do I use the map on the home page? |
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Firstly, choose the country from which you would like to start your journey and click on the map. You will be given a choice of ports in that country. Secondly, click on the departure port to select that route. If there is more than one route from that port a box will appear – click on the correct route to select it. |
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| Q. |
Does the website support all browsers? |
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We will change this to include MAC browsers and Firefox, but are waiting for a reply from Laurence re: any potential issues. |
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Cabins / Seats |
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| Q. |
Is it compulsory to book onboard accommodation, e.g. seats/cabins? |
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Onboard accommodation is usually only required on overnight crossings. If onboard accommodation is compulsory, and you have not selected sufficient accommodation, you will be notified during the booking process.
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| Q. |
If I under occupy a cabin, will I be required to share the cabin? |
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No, cabins are usually for sole use – unless stated otherwise.
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| Q. |
Do I select the number of cabins needed or the number of berths? |
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Please select the number of cabins you require. You will only select the number of berths required if you have selected a shared cabin. When booking seats, please enter the number of seats needed.
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