Frequently asked questions
All you need to know about booking ferries on AFerry.co.uk
Pricing / Payment questions
Ferry ticket questions
Amending or Cancelling Bookings
Pricing / Payment answers
A. This fare is the highest price our customers found in the previous and current months for the combination of route, ferry company, vehicle and number of passengers selected. These are neither full prices nor competitor rates.
A. We accept Visa debit/credit/Electron, Mastercard and Switch - we do not accept American Express or Solo. We also accept PayPal on the AFerry.co.uk desktop website.
A. Yes, you can pay by PayPal for GBP bookings made on the AFerry.co.uk desktop site. You are charged 2.5% of the value of your booking if you pay by PayPal.
A. This depends on the type of card you use. There is no extra charge if you use Visa Electron, Mastercard Debit, Visa Debit or Maestro for GBP payments. There are no charges for Visa Electron payments in Euros or GBP.
Whereas with Mastercard and Visa Credit cards, as well as with PayPal, you are charged 2.5% of the value of your booking for GBP and Euro payments.
A. We require full payment at the time of booking, and therefore you are unable to make a booking and pay at the port. Unfortunately, we are unable to accept cash or cheque payments. However, it is possible to pay by PayPal for GBP payments on the AFerry.co.uk desktop website. You can link your bank account to your PayPal account if you don't have a credit or debit card.
A. Yes, all online bookings are handled via a secure server which encrypts all your details into a format that cannot be recognised. The AFerry.co.uk website uses Thawte SSL encryption technology.
A. Yes, providing you have their full permission to use their card.
A. We do not have access to information regarding your card and cannot see why a transaction has been declined. Please ensure that the card details are entered correctly, and that you have sufficient funds in your account to make the payment. If you are still having problems, you may need to contact your card issuer.
Please note that we are currently limited in the card issuers whose cards we are able to accept. If you would like to check if we are able to deal with your card, please send an email to firstname.lastname@example.org giving the first 6 digits of your card number only. These numbers are used to identify the card issuer only, and do not include any information about your personal account with the card issuer. We can then verify whether we are able to accept your card.
A. Yes. We require full payment when making a booking.
Q. I have tried to make a booking, but it says it has been unsuccessful. But now I see that the money has come out of my account. Help!
A. When a booking is attempted, money is automatically reserved in your account for the transaction and it may appear as though the amount has been debited from your account. If a booking fails, this money will NOT be debited from your account, and an automatic response will be sent to your bank cancelling the transaction. However, occasionally, it may take some time for your bank to process this, and in the interim period the money may still appear to have been taken out of the account. If this is the case, please do not be alarmed. We will not debit the money from your account, and it will appear back in your account shortly.
Q. I have tried to make a booking, but I did not receive an on screen confirmation that my booking had been made. Was the booking successful?
A. In this case we would suggest that you first check if you have received an email confirmation from us. If your booking has been confirmed, an email is automatically sent to the email address declared during the booking process. If you are still unsure about your booking, you can contact us by email at email@example.com, using the same email address declared in the booking process, or call us on 0844 576 5503 and we can check our system.
Ferry ticket answers
A. Generally, no tickets will be issued for your booking. The email confirmation you receive with your booking reference number on it serves as the ticket. Please print out the email confirmation and present it at the check-in desk and you will be issued with the boarding passes at that point. You need not collect your tickets separately anywhere else.
A. Email confirmations are sent out automatically once the booking is made online; however, if the email address has been entered incorrectly you may not receive the email confirmation. Alternatively, the email confirmation may have been blocked by spam or junk filters on your email account; please check your junk mail folder before contacting us. If you still cannot receive your confirmation email, please contact us by e-mail with the lead passenger's name and/or booking reference number in order for us to resend the confirmation.
Amending or cancelling bookings answers
A. There are normally three options when amending your booking. You can use the "Manage my Booking" feature to make changes online, call our service team or send us an email. Please note that it is normally cheaper and faster to make changes online using the "Manage my Booking" feature. When you make your booking you will be issued with an email address and telephone number which you can use to request any amendment to your booking by email or over the phone. You will also be given a booking reference number which you can use to make changes using the "Manage my Booking" feature. Please note that in some instances it may only be possible to make changes via email or over the phone where the standard amendment fees will be applied.
Please note also that in some instances it is not possible for us to amend your booking due to the terms and conditions of the purchase. You will have been notified if amendments are not possible before you confirm your booking, and any variation of such terms and conditions which you would have agreed to before we accepted your booking request are solely at the discretion of the provider of the service you have purchased.
A. When you make your booking you will be issued with an email address and telephone number which you can use to request cancellation of your booking. Our service team is available 7 days a week (excluding Christmas Day) for customers with a current booking. Please note that in some instances it is not possible to cancel your booking and for you to receive a refund of the price paid. You will have been notified of this before you confirm your booking, along with any other cancellation charges, and any variation of such terms and conditions which you would have agreed to before we accepted your booking request are solely at the discretion of the provider of the service you have purchased.
A. Yes, we will charge an administration fee for all amendments/cancellations made, where they are allowed in the terms and conditions of the services purchased. The payment of administration fees for providing this service are included in the terms and conditions which you agree to prior to confirming your booking, and unless stated otherwise are normally £25/30 Euros per amendment. You will also be charged any change in price for the service(s) you have purchased. When making an amendment online where allowed the amendment fee will be at the lower cost of £10/15 Euro but please note cancellation will not be possible through Manage my Booking. If the change you are making results in a refund being due to you, the administration fee is taken from the value of that refund.
If you are due a refund, for example for a cancelled booking, this will be made to the card originally used to make the booking. Please note we are unable to refund the amount to a different payment card.
In a small number of cases, a refund may be made in the form of travel vouchers. In this case, you will be made aware of this before the cancellation is made.
The Travel Gateway Ltd does not guarantee that the information on this Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention.