Frequently Asked Questions

All you need to know about booking ferries on

  • General questions

    • Are the ferries accessible to disabled / reduced mobility passengers and can you arrange any assistance when boarding?

      A large number of ferries are well adapted to suit the needs of disabled / reduced mobility passengers, although the ferry operators are not always able to offer all onboard facilities, and some routes are not suitable for disabled / reduced mobility passengers. The following services are normally offered by the ferry operators, however please note that these services must be requested well before departure or at the check-in time. We advise all customers wishing assistance in boarding to check-in much earlier than the latest check-in times.

    • What is the minimum age for a child travelling alone?

      This depends on the operator with which you wish to travel. Usually, children are permitted to travel alone from the age of 16, providing they have a letter of permission from a parent or guardian.

    • Can you provide a baby cot in my cabin?

      Most ferry operators can supply cots for use in cabins, however some operators may not offer this facility. Please contact us with your booking reservation number to arrange for a cot to be booked for you.

    • Who do I contact if I have lost some property on the ferry?

      As we are a booking agent, we do not have any means of obtaining lost property. Please contact the ferry operator directly.

    • Can I obtain a VAT receipt for my ferry booking?

      No. Ferry bookings, excluding freight bookings, are not subject to VAT and as such we cannot issue VAT receipts.

    • Are there taxi companies located near to the port? How can I book a taxi?

      This will differ from port to port, so it pays to research the port ahead of travel. The majority of ports will have taxi services within the terminal, or very close by. It's worth booking in advance if you can.

    • Are there any vacancies available at your company?

      Yes, we are always looking for new enthusiastic staff with a good attitude. To apply for a position with our company, please send your CV to: Staff Vacancies, 2morrow Court, Appleford Road, Sutton Courtenay, Oxfordshire, OX14 4FH, UK.

  • Booking questions

    • I am trying to book with different numbers of passengers on the outbound and return journeys. How can I do this?

      If you wish to book a different number of passengers, please select the "Different Return Details" option on our homepage.

    • Should the driver be included in the total number of passengers?

      Yes, please enter the total number of people travelling including the driver. The drop-down box for passengers refers to the total number of passengers in your party.

    • When I select a month I cannot see any dates or times. What does this mean?

      If there are no dates showing on the month you have selected or there is no time showing on the date you have selected, then this means that there are currently no timetables available online for that selection. We make every effort to update the schedules online as soon as the timetables are available to us. To find complete availability of sailings for a particular ferry company or route, please visit our ferry timetables page.

    • Can I book an open return?

      No, unfortunately it is not possible to book open return tickets with AFerry.

    • I would like to make a booking without a vehicle. How can I do this?

      To make a foot passenger booking, please select 'Foot passenger' from the Vehicle dropdown at stage 2 of the booking process. Please note some routes do not permit foot passengers. If you wish to travel as a foot passenger but the option to select foot passenger in the vehicle drop-down menu does not appear, this means that the route you have selected does not accept foot passengers. Please do NOT make a booking for a vehicle if you intend to travel as a foot passenger, as we may not be able to refund the booking.

    • How can I get the cheapest price?

      Our cheapest ferries are all available online; the prices quoted online are our lowest fares for the route/date/time combination that you have selected. Most fares are demand driven, so we advise you to book early and avoid peak sailings if possible.

    • How do I book a bicycle?

      Please select Bicycle from the vehicle drop down menu and proceed with the booking. Please note a separate booking will need to be made for each bicycle. If Bicycle does not appear in the vehicle drop-down menu it is because that option is not available for that route.

    • The price I am quoted now is more expensive than when I last looked. Why is this?

      The prices you see online are only valid at the time of the quote. As many ferry operators use a demand-driven pricing structure, the price may change according to availability. Therefore, we advise booking early to obtain the cheapest prices.

    • Are all taxes and fuel surcharges included in the price I have been quoted?

      In most cases, all taxes and fuel surcharges are included in the price quoted. However, in a few cases, the ferry operator may apply these charges upon arrival at the port. If this is the case, you will be informed of this at the quote stage of the booking process.

    • How do I know which ferry operator I have booked with?

      Once you have made your booking, you will receive your on-screen and email booking confirmation. The email confirmation includes the ferry operating company, your booking reference number, check-in time and other essential information. Also, if you look at the terms and conditions for your quotation/booking you will see the operator you have chosen for your routes.

    • If I make a booking online, will I receive any tickets?

      In most cases you will not receive tickets if you make your booking through us. When your booking has been completed, you will receive an on screen BOOKING REFERENCE NUMBER which will at the same time be confirmed by email. Unless given specific instructions on your booking confirmation, we recommend that you print a copy of your email booking confirmation and present a copy of it, together with your valid passport or European ID card, whichever is applicable at the check-in point and you will be issued with your travel documents.

    • How do I use the map on the home page?

      Firstly, choose the country from which you would like to start your journey and click on the map. You will be given a choice of ports in that country. Secondly, click on the departure port to select that route. If there is more than one route from that port a box will appear - click on the correct route to select it.

    • Does the website support all browsers?

      We support most modern web browsers including Safari and Firefox and we always suggest you have the latest browser installed.

  • Vehicle questions

    • I will be travelling in a rental car. Can I book online as I don't yet know the make or registration number of the car?

      Yes, you can still book online even if you don't know the make or registration number of the car. Simply enter "Rental Car" in the vehicle registration field and the expected size of the car, e.g. Small, Regular, MPV etc in the Make/Model field. We would advise that you check that your rental car may be taken on the journey that you are proposing before confirming your booking.

    • Can I book online if I am travelling in a van or any other commercial vehicle?

      Currently only non-commercial, car-based vans (height less than 1.8m) can generally be booked over the Internet, and only if the 'Van' option can be selected from the Method Of Transport list. Due to customs regulations, transit-style vans are sometimes not allowed to travel under a Tourist ticket, and may be charged at a higher rate.

    • I am travelling in a van but it has been converted to have sleeping accommodation. How do I book this?

      If the vehicle is registered as a motorhome or a campervan (you can find this information on your vehicle registration documents), then it can be booked as a motorhome/campervan. Please ensure the vehicle dimensions are entered correctly on the booking form to avoid delays/additional charges at port.

    • Does it matter if I have a roof box/bicycle rack attached to my car?

      Yes. Please make sure that you select your vehicle as a non-standard car and enter your vehicle dimensions correctly, including any attached racks/boxes. Failure to enter vehicle dimensions correctly may lead to problems at port, such as additional charges or not enough space being available for you to board the ferry.

    • How do I book with a trailer?

      Please select your vehicle type and then tick the Trailer/Caravan box on our homepage. A new window will pop up, where you can select the type of trailer and the correct dimensions.

    • If I change my car, can I transfer the booking to my new vehicle?

      Yes, provided the new vehicle falls within the dimensions of the original vehicle booked and is the same category of vehicle (e.g. car, van, motorhome), we can change this for you; please note a £10.00 administrative charge will be made to amend the vehicle details. If the new vehicle is larger than that originally booked, please contact us at your earliest convenience so that we can amend your booking. Failure to do this may result in extra charges at the port.

    • How do I book more than one motorcycle?

      It is currently only possible to book one motorcycle/vehicle per booking when booking through AFerry. In the majority of cases you therefore need to make separate bookings if you wish to book more than one motorcycle. If cabin accommodation is needed please contact us through your AFerry account after making the first booking to confirm the best way to proceed as we cannot guarantee it will be possible to issue a refund for duplicate cabins after a booking is made.

  • Cabin questions

    • Is it compulsory to book onboard accommodation, e.g. seats/cabins?

      Onboard accommodation is usually only required on overnight crossings. If onboard accommodation is compulsory, and you have not selected sufficient accommodation, you will be notified during the booking process.

    • If I under occupy a cabin, will I be required to share the cabin?

      No, cabins are usually for sole use - unless stated otherwise.

    • Do I select the number of cabins needed or the number of berths?

      Please select the number of cabins you require. You will only select the number of berths required if you have selected a shared cabin. When booking seats, please enter the number of seats needed.

  • Ferry ticket questions

    • Will I receive tickets for my booking?

      Generally, no tickets will be issued for your booking. The email confirmation you receive with your booking reference number on it serves as the ticket. Please print out the email confirmation and present it at the check-in desk and you will be issued with the boarding passes at that point. You need not collect your tickets separately anywhere else.

    • I haven't received my email confirmation; why is this?

      Email confirmations are sent out automatically once the booking is made online. If not received it may have been blocked by spam or junk filters on your email account; please check your junk mail folder.

  • Amending or Cancelling Bookings

    • How do I amend my booking?

      You can use the "My Account" feature to make changes online, or send us a message.

    • How do I cancel my booking?

      Please use the "My Account" feature to cancel your booking.

    • Will you charge me for amending my booking?

      Yes, we will charge an administration fee for all amendments/cancellations made, where they are allowed in the terms and conditions of the services purchased. The payment of administration fees for providing this service are included in the terms and conditions which you agree to prior to confirming your booking, and unless stated otherwise are normally £25/30 Euros per amendment. You will also be charged any change in price for the service(s) you have purchased. When making an amendment online where allowed the amendment fee will be at the lower cost of £10/15 Euro but please note cancellation will not be possible through Manage my Booking. If the change you are making results in a refund being due to you, the administration fee is taken from the value of that refund.

    • If I am due a refund, how will this be made?

      If you are due a refund, for example for a cancelled booking, this will be made to the card originally used to make the booking. Please note we are unable to refund the amount to a different payment card. In a small number of cases, a refund may be made in the form of travel vouchers. In this case, you will be made aware of this before the cancellation is made.

  • Pricing / Payment questions

    • What does the crossed out fare next to the "Ticket Price" mean?

      This fare is the highest price our customers found in the previous and current months for the combination of route, ferry company, vehicle and number of passengers selected. These are neither full prices nor competitor rates.

    • Which credit and debit cards do you accept?

      We accept Visa debit/credit/Electron, Mastercard and Switch - we do not accept American Express or Solo. We also accept PayPal on the AFerry desktop website.

    • Can I pay by PayPal?

      Yes, you can pay by PayPal for GBP bookings made on the AFerry desktop site. You are charged 2.5% of the value of your booking if you pay by PayPal.

    • Is there a charge for using credit/debit cards or PayPal?

      This depends on the type of card you use. There is no extra charge if you use Visa Electron, Mastercard Debit, Visa Debit or Maestro for GBP payments. There are no charges for Visa Electron payments in Euros or GBP.

    • I do not have a credit/debit card. Can I book now and pay at the port? Can I pay by cheque/cash?

      We require full payment at the time of booking, and therefore you are unable to make a booking and pay at the port. Unfortunately, we are unable to accept cash or cheque payments. However, it is possible to pay by PayPal for GBP payments on the AFerry desktop website. You can link your bank account to your PayPal account if you don't have a credit or debit card.

    • Are my credit card details secure when I make a booking online?

      Yes, all online bookings are handled via a secure server which encrypts all your details into a format that cannot be recognised. The AFerry website uses Thawte SSL encryption technology.

    • Can I use someone else's credit/debit card to pay for my booking online?

      Yes, providing you have their full permission to use their card.

    • I have tried to make a booking, but it says my card has been declined. Why is this?

      We do not have access to information regarding your card and cannot see why a transaction has been declined. Please ensure that the card details are entered correctly, and that you have sufficient funds in your account to make the payment. If you are still having problems, you may need to contact your card issuer.

    • Do I have to pay in full when I make a booking?

      Yes. We require full payment when making a booking.

    • I have tried to make a booking, but it says it has been unsuccessful. But now I see that the money has come out of my account. Help!

      When a booking is attempted, money is automatically reserved in your account for the transaction and it may appear as though the amount has been debited from your account. If a booking fails, this money will NOT be debited from your account, and an automatic response will be sent to your bank cancelling the transaction. However, occasionally, it may take some time for your bank to process this, and in the interim period the money may still appear to have been taken out of the account. If this is the case, please do not be alarmed. We will not debit the money from your account, and it will appear back in your account shortly.

    • I have tried to make a booking, but I did not receive an on screen confirmation that my booking had been made. Was the booking successful?

      In this case we would suggest that you first check if you have received an email confirmation from us. If your booking has been confirmed, an email is automatically sent to the email address declared during the booking process. If you are still unsure about your booking, you can log into My Account and check the status of any bookings there.

  • Getting there questions

    • I would like to know the post code of the port. How can I find this?

      A.For relevant port postcodes and address details please refer to our port information pages.

  • Checking-in questions

    • How early do I need to get to the port before departure?

      Your precise check-in time is detailed on your booking confirmation (in the email). However, as a guideline with most operators you need to arrive 60 minutes prior to departure. Please check the minimum check-in time required by the ferry operator in advance of travel.

    • If I arrive at the port early, can I board the ferry straight away?

      No, you cannot go aboard the ferry until boarding commences.

    • Do I need to take my passport with me when I travel?

      For all International ferry crossings every passenger must have a valid passport with them to board the ferry. Children are able to travel if they are on an adult passport. Young babies are able to travel if a birth certificate is shown at customs. For any Domestic ferry crossing (for example within the UK) a form of photo ID is accepted if a passport is not available.

    • Is there secure parking at the port and how much does it cost?

      Most ports have secure parking at the port, or close by. The cost of the will vary according to the particular port. For more information, contact the port directly.

    • Can I sleep in my motorhome/caravan overnight at the port?

      No. For safety and security reasons overnight camping at the port is not permitted.

  • Contact Us

    • How can I contact AFerry?

      The best way to contact us is to log into your AFerry Account, and send us a message. Messages are sent directly to our customer service team, and an advisor will be on hand to assist you as soon as possible.

    • I wish to make a complaint. How can I do this?

      If you are not satisfied with the service you have received, please write to us at the address below. We take all complaints very seriously and will endeavour to respond as soon as possible.

  • Travelling with pets questions

    • What is the Pet Travel Scheme and which ferry companies allow pets?

      The Pet Travel Scheme was introduced by the Government in 2000 to allow pet dogs, cats and ferrets to travel between the UK and certain countries (mainly EU countries), without quarantine.

    • Which ferry companies can I book pets with online with AFerry?

      At AFerry we are constantly adding new features and products. One new feature is the ability to book pets directly online. With the following companies you can book pets directly online. Note that many other ferry companies do offer pet booking, but for these you will have to make your booking and then contact us via the messaging service in your account to add your pet(s). However, please note that we cannot guarantee availability until we have confirmed with the ferry operator.