Frequently Asked Questions


Retrieve Quote

Ferry ticket questions

Amending or Cancelling Bookings

Pricing / Payment answers

Q. What does the crossed out fare next to the "Ticket Price" mean?

A. This fare is the highest price our customers found in the previous and current months for the combination of route, ferry company, vehicle and number of passengers selected. These are neither full prices nor competitor rates.

Q. Which credit and debit cards do you accept?

A. We accept Visa debit/credit/Electron, Mastercard and Switch - we do not accept American Express or Solo. We also accept PayPal on the AFerry desktop website.

Q. Can I pay by PayPal?

A. Yes, you can pay by PayPal for GBP bookings made on the AFerry desktop site. You are charged 2.5% of the value of your booking if you pay by PayPal.

Q. Is there a charge for using credit/debit cards or PayPal?

A. This depends on the type of card you use. There is no extra charge if you use Visa Electron, Mastercard Debit, Visa Debit or Maestro for GBP payments. There are no charges for Visa Electron payments in Euros or GBP.

Whereas with Mastercard and Visa Credit cards, as well as with PayPal, you are charged 2.5% of the value of your booking for GBP and Euro payments.

Q. I do not have a credit/debit card. Can I book now and pay at the port? Can I pay by cheque/cash?

A. We require full payment at the time of booking, and therefore you are unable to make a booking and pay at the port. Unfortunately, we are unable to accept cash or cheque payments. However, it is possible to pay by PayPal for GBP payments on the AFerry desktop website. You can link your bank account to your PayPal account if you don't have a credit or debit card.

Q. Are my credit card details secure when I make a booking online?

A. Yes, all online bookings are handled via a secure server which encrypts all your details into a format that cannot be recognised. The AFerry website uses Thawte SSL encryption technology.

Q. Can I use someone else's credit/debit card to pay for my booking online?

A. Yes, providing you have their full permission to use their card.

Q. I have tried to make a booking, but it says my card has been declined. Why is this?

A. We do not have access to information regarding your card and cannot see why a transaction has been declined. Please ensure that the card details are entered correctly, and that you have sufficient funds in your account to make the payment. If you are still having problems, you may need to contact your card issuer.

Please note that we are currently limited in the card issuers whose cards we are able to accept.

Q. Do I have to pay in full when I make a booking?

A. Yes. We require full payment when making a booking.

Q. I have tried to make a booking, but it says it has been unsuccessful. But now I see that the money has come out of my account. Help!

A. When a booking is attempted, money is automatically reserved in your account for the transaction and it may appear as though the amount has been debited from your account. If a booking fails, this money will NOT be debited from your account, and an automatic response will be sent to your bank cancelling the transaction. However, occasionally, it may take some time for your bank to process this, and in the interim period the money may still appear to have been taken out of the account. If this is the case, please do not be alarmed. We will not debit the money from your account, and it will appear back in your account shortly.

Q. I have tried to make a booking, but I did not receive an on screen confirmation that my booking had been made. Was the booking successful?

A. In this case we would suggest that you first check if you have received an email confirmation from us. If your booking has been confirmed, an email is automatically sent to the email address declared during the booking process. If you are still unsure about your booking, you can log into My Account and check the status of any bookings there.

Pricing / Payment questions

Ferry ticket answers

Q. Will I receive tickets for my booking?

A. Generally, no tickets will be issued for your booking. The email confirmation you receive with your booking reference number on it serves as the ticket. Please print out the email confirmation and present it at the check-in desk and you will be issued with the boarding passes at that point. You need not collect your tickets separately anywhere else.

Q. I haven't received my email confirmation; why is this?

A. Email confirmations are sent out automatically once the booking is made online. If not received it may have been blocked by spam or junk filters on your email account; please check your junk mail folder.

Amending or cancelling bookings answers

Q. How do I amend my booking?

A. You can use the "My Account" feature to make changes online, or send us a message.

Please note also that in some instances it is not possible for us to amend your booking due to the terms and conditions of the purchase. You will have been notified if amendments are not possible before you confirm your booking, and any variation of such terms and conditions which you would have agreed to before we accepted your booking request are solely at the discretion of the provider of the service you have purchased.

Q. How do I cancel my booking?

A. Please use the "My Account" feature to cancel your booking.

Q. Will you charge me for amending or cancelling my booking?

A. Yes, we will charge an administration fee for all amendments/cancellations made, where they are allowed in the terms and conditions of the services purchased. The payment of administration fees for providing this service are included in the terms and conditions which you agree to prior to confirming your booking, and unless stated otherwise are normally £25/30 Euros per amendment. You will also be charged any change in price for the service(s) you have purchased. When making an amendment online where allowed the amendment fee will be at the lower cost of £10/15 Euro but please note cancellation will not be possible through Manage my Booking. If the change you are making results in a refund being due to you, the administration fee is taken from the value of that refund.

Q. If I am due a refund, how will this be made?

A. If you are due a refund, for example for a cancelled booking, this will be made to the card originally used to make the booking. Please note we are unable to refund the amount to a different payment card. In a small number of cases, a refund may be made in the form of travel vouchers. In this case, you will be made aware of this before the cancellation is made.


AFerry Ltd does not guarantee that the information on this Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention.

Please visit our Terms of Use page for further details.